# ▪️ Can photos be uploaded to a user account? :::info Photos can be uploaded to individual accounts and in batches to members of a group via the [**BUC (Batch User Create)**](/doc/batch-user-create-KNc8v0Hj7s) process. ::: ## Individually 1. Open the **Edit User** pop-up for the desired user. :::tip The most efficient way to open the **Edit User pop-up for a specific user is to start typing their name in the search field and** then click the desired name from the results list. ::: 2. Hover over the photo field in the top right corner of the pop-up to prompt the **pencil** icon to appear. :::info ***NOTE:*** If a photo has already been uploaded, two icons appear in the photo field: the **pencil** is for selecting another photo, while the red **X** is for removing the already uploaded photo. ::: 3. Clicking the **pencil** icon opens the file selector of your browser. 4. Select the photo you want to upload and confirm it in the file selector.  The photo will be displayed in the photo frame. 5. Click **Save** at the bottom of the **Edit User** pop-up window. :::success An uploaded picture can be deleted or replaced by clicking the trash or pencil icons displayed when hovering over the picture frame. ::: ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/bbf5bddd-d684-4f05-bc6f-f987cb9c72a5/107020322.gif?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T144500Z&X-Amz-Expires=86400&X-Amz-Signature=be8501b738d47900455bb77c7dc831e75fbbc6b43ed3feaeafad0a421cda54ba&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) ## In batch (BUC) :::warning ***IMPORTANT:*** To upload photos to many users, the users must be members of the same group. ::: ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/51348a8d-b438-4da8-90d7-cf239a289a32/107020319.gif?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T144500Z&X-Amz-Expires=86400&X-Amz-Signature=b3969726400019ab2c09ab0c43d5426c3fac4c2b727ece1769e7218e9e0e5c6d&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) 1. In the **User Manager** module, switch to the **Batch User Create** tab. 2. From the ***Download template*** drop-down, select the group in which you intend to upload photos to the members' accounts, then click **Download**. An excel file containing all data entered in the system about each member of the selected group will be downloaded. 3. Create a folder containing the Excel file saved from the system and all the picture files intended to be attached to users. :::warning ***IMPORTANT:*** The picture files should be named consistently and unambiguously. ::: 4. Open the excel and type the exact name of the picture file in column M ***(User Photo)*** to the corresponding name. :::warning ***IMPORTANT***: If the name of the photo as listed in the excel and the actual name of the photo file are not the exact same, the system will not be able to find and thus upload the photo. ::: 5. Compress the folder (i.e., the completed Excel and all the photos) into a zip file. :::warning ***IMPORTANT:*** Sending a single folder containing all the files to a zipped folder will result in a format uninterpretable by the system. Therefore, the files (i.e. the photos and the excel sheet) should be individually selected and sent to "compressed (zipped) folder". ::: 6. On the **Batch User Create** tab, click **Next** to move forward to **Step 2** of the process. 7. Click **Browse** and upload the *zip* file. 8. Switch the radio button to ***Update the user account***, then click **Next**. :::info ***NOTE:*** The **Next** button only becomes activated when a file is selected for upload. ::: Step 3 appears with an overview of how the system will upload the changes in the user accounts. :::warning ***IMPORTANT:*** In case of any problem, the system lists the specific errors on the **Step 3** surface. In such a case, the user must return to **Step 2** and upload the *zip* file corrected according to the error messages. ::: 9. Click **Finalize** at the bottom of the tab.  The **Step 4** surface appears with a summary of the number of updated user accounts and, if any, the number of user accounts that have not been uploaded due to accessibility issues. 10. Click **Done** at the bottom of the tab to conclude the Batch User Create process. --- **Documents** - [User Guide](https://kb.learningspace.elevatehealth.net/s/exp-hs/doc/user-guide-oarr3rXNmH) - [FAQ](https://kb.learningspace.elevatehealth.net/s/exp-hs/doc/faq-YLwvsQzPg1) - [Training Videos](https://kb.learningspace.elevatehealth.net/s/exp-hs/doc/training-videos-TEIl08kVIW) - [Release Notes](https://kb.learningspace.elevatehealth.net/s/exp-hs/doc/release-notes-W7WkHQOdlB) - [iPad support - Technical information](https://kb.learningspace.elevatehealth.net/s/exp-hs/doc/ipad-support-technical-information-CvKg62sptV) - [Customer Aftercare One-Pager](https://kb.learningspace.elevatehealth.net/s/exp-hs/doc/customer-aftercare-one-pager-fm7WLpsnDM)