# ◾ Zoom Virtual Event Troubleshooting Tips for Medical Students ## 1. Difficulty Launching Zoom :::info If you are a first-time Zoom user, your virtual encounter might not start automatically—the Zoom application does not open—when launching the meeting from LearningSpace, try the following: ::: * Click Download & **Run Zoom** to install Zoom's desktop client. * Once the installation is complete, Zoom will inform you with a pop-up at the top of your screen. :::warning **Disable** the pop-up blocker in your browser. ::: * Click **Open Zoom** to get started. ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/682323cb-620b-4481-bdb1-109307f2553b/24119205.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=1e1407260a86f3089313c5595db1010042c37cab8c6fc37dc717aeacaa3970d9&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =737x452") ## 2. Learner Pre-Selection is not displayed Computers configured as LearningSpace ***a Hallway*** *(In-Room/SP) stations* cannot display the Zoom learner pre-selection/prefill workflow. :::success **Solution:** * Use a device that is **not configured as a station**, or * **Temporarily remove the station** configuration, or * **Switch the Wi-Fi network** to switch the laptop off the static IP address it is assigned under stations. See also [Recommended Virtual Event Settings](https://app.getoutline.com/doc/ecc6b627-5be7-4064-b1fd-ceea9ea1ed6a "https://app.getoutline.com/doc/ecc6b627-5be7-4064-b1fd-ceea9ea1ed6a") ::: ## 3. Disconnected from Your Virtual Encounter a. Rejoin a Meeting Still In-Progress :::info If the meeting application crashes, you get disconnected from the internet due to any network or computer issues, your device suddenly shuts down, etc., but the host on the other end stays in the meeting, you can instantly rejoin the ongoing session from LearningSpace. ::: Once your technical issues are resolved: 1. Log in to LearningSpace. 2. Return to the **Case Pre-Selection** page of your current event from your [**Dashboard**](/doc/login-and-dashboard-RUgPhfwowz). You will notice that the Join button is still active: ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/4dea075f-a4fe-41f9-81bf-488c594257cb/24122758.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=2bd5b3df5abfb3d5da46d2f36202e9b4b5acd41cf800660612e2a70936909086&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =756x283") 3. Click **Join** to return to your ongoing Zoom session.  :::warning If you cannot rejoin your meeting after clicking **Join**, it means the Zoom meeting has ended due to a lack of participants. Scroll down to discover what to do if every party gets disconnected from a virtual encounter. ::: 4. When your meeting is over, end it as usual, as recommended in the [**virtual encounter guide for Medical Students**](/doc/virtual-encounter-guide-for-medical-students-rvFxXGFyg4). ### b. Wait for Your Disconnected Virtual Encounter to Restart  :::info If every meeting participant is affected by network or computer issues—the meeting application crashes, participants get disconnected from the internet, their devices suddenly shut down, etc.—and is dropped from the virtual encounter all at the same time, the Zoom meeting will end due to a lack of participants. In this case, you cannot resume the virtual encounter; you must wait for your SP to start a new meeting and continue from where you left off. ::: Once technical issues are resolved on everyone's side: 1. Log in to LearningSpace. 2. Return to your **Case Pre-Selection** from your [**Dashboard**](/doc/login-and-dashboard-RUgPhfwowz). 1. Upon returning after a technical issue, most of the time, your pre-selection page will show you that your meeting has ended: ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/48ddf0a7-308b-4fe9-b28a-e3ce1797eaa8/867cb8c5-3515-4c5b-85ee-5ffaf3b85214/learner%20rejoin%203%20meeting%20ended%20no%20more%20participants.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=efe8ee0523e9b62812e8e66c6e444d7242254c031f191930245111ab4068a701&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =x399") 2. Returning to your pre-selection page, you may find that the **Join** button is still active on your page: :::info The button is still displayed because your page was not refreshed after your Zoom meeting got disconnected. ::: ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/48ddf0a7-308b-4fe9-b28a-e3ce1797eaa8/25d7710c-4384-46a5-9482-cb83d60862ac/learner%20rejoin%202%20meeting%20still%20in%20progress.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=2ffd450dcaff88b7e761978db9ffa00aa1b701d75e37398193cee332e6efb6c8&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =x381") If you try to reconnect with the **Join** button to a Zoom meeting that has entirely ended, you will receive the following message:  ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/48ddf0a7-308b-4fe9-b28a-e3ce1797eaa8/b7a320d2-beca-4d1d-a498-c2da8a2e7cb8/learner%20rejoin%204%20%20tried%20to%20join%20but%20meeting%20ended%20meanwhile.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=4c871224065fbec69e023665113c9db3ba91abce1138deb6528eca40fb30b89e&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =x427") :::success **Solution** Wait for your SP to relaunch your meeting. Once your SP resumes your virtual encounter, the Join button will appear automatically on your page. ::: ## 4. My SP Got Disconnected, and I Became the Host  :::info If there are any network or computer issues on your SP's side—their meeting application crashes, they get disconnected from the internet, their device suddenly shuts down, etc.—you will host the meeting if you stay in the session. ::: If you become the meeting host, wait for your **SP to rejoin** the session still in progress. :::warning Otherwise, if you leave the meeting, the SP can no longer rejoin; they will have to **launch a new meeting**. A separate video file will be created each time a meeting is relaunched, which means your virtual encounter will be split into multiple recordings in the [**Video Review**](/doc/video-review-ue2ApIOQx4) module. ::: Although you will have the right to end the meeting for every participant, we recommend **leaving** the meeting (***Leave Meeting*** option) at the end so that your SP can become the host again and can [**properly stop the virtual encounter**](/doc/98325a08-c13f-473b-b0ab-8c50a7a330e5). ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/1ed8503a-db35-4329-9088-dbe4ce045053/24123019.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=51bb0d051c292113f2520f0ed0c4b344bc1d30ebe315daf807fb88f70f51fb94&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) :::warning **Important** Your SP needs to end the meeting on their side to allow you access to your post-encounter checklist. In case you are presented with the following message when trying to access your post-encounter checklist, contact your instructors for help:  ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/48ddf0a7-308b-4fe9-b28a-e3ce1797eaa8/ebacfbdd-553f-41ae-aedc-ee4625b7c8a0/learner%20post-encounter%20access%20denied.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=b76034bf1fe26c1949c1ad62894290d4ba8a45e7cf655f385741359f4bf64980&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =458x158") ::: ## 5. My Case Pre-Selection Page Has Disappeared :::info If you are scheduled for the last virtual encounter of an event, you might not finish on time to return to your **Case Pre-Selection** page to fill out your post-encounter checklist. ::: As a general rule, your **Case Pre-Selection** page is available only for the duration of the virtual event, but its availability can be extended by meeting the [**scheduling time threshold**](/doc/scheduling-time-threshold-gu4GxKlwOV). The scheduling time threshold gives you extra time before and after the virtual event to review your list of virtual encounter appointments and complete the necessary checklists. :::tip You can check the date and time of your virtual event in your notification emails, and ask your instructor whether any scheduling time threshold is set. ::: --- **Documents** - [User Guide](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/user-guide-WPv4VxhtWB) - [FAQ](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/faq-YoxOQOjvnY) - [Training Videos](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/training-videos-D2ycsEwqPt) - [Module Introduction Videos](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/module-introduction-videos-I6OQ6H7SUT) - [Release Notes](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/release-notes-BcFFMsc0RV) - [Distance Learning with LearningSpace](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/distance-learning-with-learningspace-eAfwW23Hxg) - [Preventing Copy-Paste in LearningSpace](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/preventing-copy-paste-in-learningspace-sPD0IIUuk0) - [Important Technical Notification Regarding Adobe Flash Player](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/important-technical-notification-regarding-adobe-flash-player-eQtMLwLmTJ) - [iPad support - Technical information](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/ipad-support-technical-information-dLmeFvKofC) - [TeamViewer Link](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/teamviewer-link-QyKZBMqUT9) - [YouTube videos about LearningSpace](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/youtube-videos-about-learningspace-TMb3zdc0LC) - [Customer Aftercare One-Pager](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/customer-aftercare-one-pager-GBWMe1BcfS) - [Case Studies](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/case-studies-VcAbFqXSz7)