# Three-Way Intercom

In LearningSpace Single Room View, **preset** or **live** [**Intercom announcements**](/doc/intercom-announcements-tE9EaVxYnC) can be sent to **three targets,** called **Intercom endpoints**: *In-Room, Hallway (**or both)***, and *Simulator.*

 ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/13a8f503-fa2f-46bc-8f46-0e9e7ea7eb30/76910475.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=09e523fb43bb54a69cfa4feb0f542688e04a70887b7393e1c54fc8b0dc2b9863&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =403x125")

***IMPORTANT:*** The [**Intercom**](/doc/three-way-intercom-BdGYfQiD1c) functionality of LearningSpace requires the client PC's web browser to **access its microphone**, which in turn requires a [**secure HTTPS**](/doc/how-to-use-the-https-certificate-requestupload-tool-0R6U9R0B86) connection to the LearningSpace server.  
That is, the **client computer's microphon**e can only be used with a **valid SSL certificate**. (This restriction stems from the Chrome browser security regulations.)


:::warning
If your layout differs in Single Room View, you probably have the **Legacy version**. For the user guide of Legacy pages, please go [here](/doc/intercom-panel-in-srv-legacy-version-hvL38hXLfy).

:::

**Announcements** can be sent to the

* **In-Room station** or a [Separate In-Room Intercom device](/doc/rooms-tab-ps5MTFHIAS) (speaker)
* **Hallway station** or  a [Separate Hallway Intercom device](/doc/rooms-tab-ps5MTFHIAS) (speaker)
* simulator's head (***"Voice of Patient"***)   


:::info
A **Maestro**-ready simulator (with built-in speakers) can be connected and used to send announcements through the manikin.   
Once the simulator is connected, the Intercom is also connected for the manikin.

:::

### Mute videos while talking

During live announcements (using the Push-to-Talk function), all other camera speakers in the room can be muted by deactivating the Speaker icon. ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/e08b5ba9-e75e-4d13-bf7c-0059714f965a/89391138.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=1e9028961f91b9cdc184c0b26e0cc5c0f1884b69aa1c32d99e25b15e31862bb3&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject "right-50")  
  
 ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/65c760f9-c2a8-45e5-9603-b79477f229b0/89391139.gif?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=3dbd4f3afecde0eceb3af55154a2d5147ba4d58bd16a4efdbb2f6e8d231578c4&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =582x144")

For more information, see

* [How to Set Up Conditions for Intercom](/doc/how-to-set-up-conditions-for-intercom-ZlEDZO7OKn)**,**
* [How to Assign an Independent Intercom Device](/doc/how-to-assign-an-independent-intercom-device-gnNW5772xg) and
* How to complete hardware assignments in the **Room Settings** pop-up of the **Rooms** tab.

### Preset Announcements


:::info
**Preset** [**announcements can be added**](/doc/how-can-i-add-new-customized-intercom-announcements-mQlcvdj9qx) on the **Intercom** tab of the **System** module.

:::


1. Select a pre-recorded announcement via the arrow in the **announcement drop-down.**
2. **Highlight** the **desired target destination**. ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/565fa454-aa84-4ac9-8739-d22b767cf4f8/76910448.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=488164b17052591bd0887dcae16008b9b43122fcee73a1f9512abbb92e37bbf8&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject)![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/9e65b4c9-f244-4fcb-94a6-acfc667ec3a2/76910476.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=277df4c1bce789c73584ebefabdba6659be38078b27ce9192e04f585e55c036c&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject)

   
3. Press the **Push-to-Talk** button in the Intercom area to broadcast the selected announcement.  
     
   ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/ec0ad6f0-d6b9-4146-8c19-a16e414b16cc/76910470.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=1f460b8501f2327f54700e9adf9e028b355630df1b189bac75f21bd4c01ce7b6&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject)


The **Push-to-Talk button** turns **green** while the preset announcement is being sent out: ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/1d699455-ff80-4945-9e3e-5adafcfb4e09/76910471.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=a97f6748995a3d0a39c1508dbe218f2923873b61b0d732a7e07af67442270362&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject "right-50 =61x80")

 ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/5227d3de-17be-4b55-8bdc-18840f8a0c82/138215439.gif?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=3ade2c3a64142af4dac8b83e03a1a40cf5228c82577015ae34e1a985c161d90f&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject)

### Live announcements

**Live announcements** can also be sounded via the respective device by selecting **a target device** (*In-Room, Hallway, or Simulator*), and then **clicking and holding** the **Push-to-Talk** button.  
The **Push-to-Talk button** turns **green** while the live announcement is being sent out. The broadcast ends once you release the button. ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/1d699455-ff80-4945-9e3e-5adafcfb4e09/76910471.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=a97f6748995a3d0a39c1508dbe218f2923873b61b0d732a7e07af67442270362&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject "right-50 =65x86")



:::info
The microphone needs to be enabled for live announcements in the browser settings.

:::

If there is no **valid Intercom destination available** in the system, the Push-to-talk button is displayed in **orange color** (when pushing it), and a warning message shows at the top of the page:

 ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/55b35da2-78b7-4b6a-9552-c690e8d75bad/76910451.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=c9fb4f0e2c972c80db3967ac67ddcb5e703d35d017adbf12bd641dedff57d50a&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject)  
  
 ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/4fa8e898-058c-4b5f-9b4d-3f173f313aec/138215440.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=dd5352083423b83635a7409e169968f8b2cc1b07e2179e14440019c481657b4f&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject)

If the Intercom setup is not completed (e.g., a destination station needs to be **reconnected)**, the Push-to-talk button is displayed in **red color** (when pushing it), and a warning message shows at the top of the page:  

 ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/0252a1b2-0338-45de-883b-5effef5f020d/138215441.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=32b0ea2081d4ea06dfa41976a7c32762f708cc33029d55bc9a2d8a64f4afd432&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =663x675")


:::warning
**The Intercom via Simulator function** is only available for LearningSpace Simulators, not for third-party simulators.

:::


:::info
The **Push-to-Talk** function of [**Intercom**](/doc/three-way-intercom-BdGYfQiD1c) is **not supported on** [**iPads**](/doc/ipad-support-technical-information-dLmeFvKofC) in  LearningSpace.

:::


:::tip
For more information, visit our [Recording - How to](/doc/recording-how-to-ZCU0MgGbOz) pages and watch the [Recording Module Training Video](/doc/recording-module-training-video-GRDBlFtVqE).

:::

---

**Documents**

- [User Guide](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/user-guide-WPv4VxhtWB)
- [FAQ](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/faq-YoxOQOjvnY)
- [Training Videos](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/training-videos-D2ycsEwqPt)
- [Module Introduction Videos](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/module-introduction-videos-I6OQ6H7SUT)
- [Release Notes](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/release-notes-BcFFMsc0RV)
- [Distance Learning with LearningSpace](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/distance-learning-with-learningspace-eAfwW23Hxg)
- [Preventing Copy-Paste in LearningSpace](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/preventing-copy-paste-in-learningspace-sPD0IIUuk0)
- [Important Technical Notification Regarding Adobe Flash Player](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/important-technical-notification-regarding-adobe-flash-player-eQtMLwLmTJ)
- [iPad support - Technical information](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/ipad-support-technical-information-dLmeFvKofC)
- [TeamViewer Link](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/teamviewer-link-QyKZBMqUT9)
- [YouTube videos about LearningSpace](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/youtube-videos-about-learningspace-TMb3zdc0LC)
- [Customer Aftercare One-Pager](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/customer-aftercare-one-pager-GBWMe1BcfS)
- [Case Studies](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/case-studies-VcAbFqXSz7)