TeamViewer Link

Download TeamViewer QuickSupport Application

After downloading and starting up TeamViewer, send the Session ID (9-digit number) displayed in the TeamViewer window to LearningSpace Customer Support.

Make sure that the laptop and TeamViewer have proper internet access (a small green dot at the bottom left-hand corner of the TeamViewer window indicates proper internet connectivity) and stay available/connected overnight (i.e., they do not turn off or go to standby mode).
You will NOT need to be present while we perform the necessary steps remotely.