# Login and Dashboard Accessing an institution's LearningSpace URL opens the LearningSpace **login screen**. ## Email login ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/6880f7fa-c0fb-48c5-864a-9123df71fffe/ENTERPRISE%20LOGIN%20PAGE.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=c6e8ee5d224b3825a880bf9743d90d05c6cc4de8217127b5d90c5b315c28e415&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =x745.5") Users can **log in** with their **email address** or switch to *Legacy login.* Once users have successfully logged in with a password created by the Admin or User manager during [User account setup](/doc/how-to-create-a-new-user-EAlc5BIDrv), **they can change their password by** going to [User Account Settings](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/user-account-settings-tgjusQXpbt). ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/dc792e1c-cb41-4c25-9862-06b1632d111a/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=c46744ff728b8bf77572829162234afd2e14216647e0c4d0e06d229a33dbb7c0&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =2155x952") **Password Change** You have to **enter the new password twice** and then hit submit. :::info ***IMPORTANT:*** A strong password is required. See **strong password requirements** [here](https://kb.learningspace.elevatehealth.net/doc/user-account-settings-tgjusQXpbt#h-strong-password). ::: :::warning The new password will not be accepted if: * One or more **inputs are empty** * The two **passwords do not match** * The password **does not meet the strong password requirement.** ::: ### :::warning ***IMPORTANT:*** When a device is added as an **Additional station**, the Login window will, depending on the settings, contain a ***Get Today's Activities*** or a ***Get Placard*** link. See details at [**How to Configure Stations**](/doc/how-to-configure-stations-MPs2FWkP2L) and [**How to Set Up the Get Placard Function**](/doc/how-to-set-up-the-get-placard-function-4fRb7h04mR)**.** ::: The *Active LearningSpace Station* script is displayed in the Login window when a device is added as a station. ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/19d2f823-b190-46b3-bc61-5fcc9734fe5d/ACTIVATE%20LS%20STATION_PW.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=4f63900072f340f4e390c6312551ea870d49cfc53d912937db2e83e3b31a602c&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =335x258") Upon continuing **the login,** LearningSpace directs users to their **Dashboard**, which displays the modules accessible to them based on their privileges. ## Legacy Login With *Legacy login,* users need to choose the type of user account they have—learner, SP, or Faculty—and either type their name or select it from the drop-down menu. ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/01632110-cb4b-4812-bf9b-55f544bbe687/20218608.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=15de8d1e20bd0d9ef6f5d3299f8ee2ecb91d671effd261f5839b6adc8f930436&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =642x344") ## Card-based login Users can log in to the system on any Hallway station by swiping/scanning their ID Card if the following conditions are met: 1. The '**Enable card-based login for Hallways station' option is turned on in the System Manager (General tab**). 2. The computer used for login is **added to the system** as a **Hallway station** (System manager, **Stations tab**). 3. A **barcode/QR Code reader device** is connected to the computer. (See [Recommended Barcode and QR Code Scanners](/doc/26e875f4-d201-43da-a884-99297eccadff)). 4. **Users** wishing to log in must have an active LearningSpace account, a **Card ID** registered in User Manager ([Edit user]()), and an ID card that contains the **Card ID registered** in the system for the respective user. Once set up this way,  the ***“Use your card to login”*** option will be available on the login page, and users can log in to the system by **scanning/swiping their cards**. ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/795bc386-5431-48a7-86bc-ab2dd49ee7d5/image%20%288%29.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=94862e4b6ec76151af30935a5f47997db3425ab5e0379a29b3beb51818d06be1&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =342x389") :::warning To use card login, **neither the username nor the password input field** should be selected, and nothing should be entered into either field. ::: :::tip Learn more at [How to use Card-based Login](/doc/how-to-use-card-based-login-IJcfoBXtul). ::: ## SSO Login **SAML-based Single Sign-On** (SSO) is supported in LearningSpace. Once SAML SSO is enabled, a LearningSpace user cannot **log into** LS via the [LS login page](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/login-and-dashboard-RUgPhfwowz). When the user enters **the LearningSpace** URL, the **Shibboleth SP** (running on the main application server) will redirect them to the **Identity Provider** (IdP) login page. :::success For more information, visit the [**SAML-based Single Sign-On (SSO) Authentication **](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/saml-based-single-sign-on-sso-authentication-43yrmIUwku)page. ::: :::info Related pages: [Classic Reports](/doc/classic-reports-c3dB1w1aSS) [Classic View](/doc/classic-view-LyPF8Dx15R) [Easy Login](/doc/easy-login-dEbYOLvj5H) [Logout](/doc/logout-mBQcXl1V0X) [SAML-based Single Sign-On (SSO) Authentication](/doc/825ba156-c00c-4453-a39d-88138f7687a0) ::: ## Password Visibility Option ![Force Password Change pop-up ](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/65f0e7a9-a370-49a9-bb68-3e8c6753f732/force%20pw%20change_visible_hidden.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=e8c4125b8835e23d9ce79d185f0072a664a0a48d53276b060110510260f878ac&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject "right-50 =336x197")A **password visibility option** (*eye icon toggle)* has been added to the **LearningSpace login page** to **reduce login errors and improve user experience**: ![Login Screen](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/580592bb-2cce-478d-afc0-bac6a4cf666d/pw%20visibility_login_2.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=0ec5a26f88f0b04f9ffed8ca01ef4690b5bf086c747b859c47c402ac78447ef2&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =342x358") ![Initial Settings pop-up](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/749748d1-f423-4426-9e5a-417b659a0ee6/pw%20visibility_initial%20settings_2.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=aa9c090b6bb5e67b446331a5587c35089d6c5a3748c7bda3b1ef17983d4bd66c&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =342x348") ## Login Issues ### **Unknown User / Incorrect Password** When trying to log in with an **unknown user** account (not registered or inactive in your LS system) or with an incorrect password, you will see the following warning message: ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/4d689b15-e448-472b-8159-993b2af9560e/image%20%281%29.jpeg?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=01c54d43b6a5d518f39e3f14cbd05244c639ec8fd8ff5f86546ceb8eef96f6d8&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =342x384") :::tip Contact your **LS** **system administrator** for assistance or use the “***Forgot your password?”*** option. ::: ### Forgotten Password In case of a **forgotten password**, use the ***‘Forgot your password?’*** option below the Login field. If the username or email you entered is correct (i.e., registered within the system), you will receive **further instructions via email**. > *“LS forgot password request, if this was not you please ignore. If you want to change your current password please click the link below. Note: the link is only available until and can be only used once!”* Otherwise, you should **contact your LS administrator**. ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/b32f1814-1d3d-4291-8b3b-b9f4387c9643/image.jpeg?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=a2872066ba4cb29a39f95c49054c59b386a83376555c94b636781a64e71440fd&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =642x385") :::warning A LearningSpace user will NOT receive the forgot password email if: * **No user is found** by the *UCID or email address* in the given LS system * **Multiple users are found** by the *UCID or email address* with **the same email address** * **User is found** by their *UCID*, but has **no email address** ::: **Forgot Password Email** If your email address has been identified within the system, you will receive a ***forgot password email*** (if [LDAP authentication](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/how-to-set-up-a-user-for-ldap-authentication-fz6NXMSyXu) is not enabled for your account. See [How to Configure LDAP Login](/doc/9d3e60c3-0fd1-455b-ad12-40f2eb1cd27f) ) :::info **Forgot password email:** * The email contains a password change URL * Clicking the URL will open a new page where the given user is logged in * The URL is only active for 24 hours * The URL can be used exactly once * Only the latest password reset URL will work ***NOTE:*** Trying to use the generated auth to open any other page results in a *Permission denied error* ::: ### How to change a password? You have to **enter the same password twice** and then hit submit. :::info ***IMPORTANT:*** A strong password is required. **Strong password requirements:** Your new password has to be at least 8-characters long and needs to contain at least one of each of the following character types: * Uppercase letters (A-Z) * Lowercase letters (a-z) * Digits (0-9) * Special characters (e.g. ! @ # $ % & \* etc.) ::: :::warning Error message appears when: * One or more **inputs are empty** * The two **passwords do not match** * The password **does not meet the strong password requirement.** ::: ### Computer Blocked The **computer will be temporarily blocked** if the password is entered **incorrectly 3 times.** Once redirected to the login page, repeated login attempts can be started after 15 minutes. ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/32806cf8-3452-4d21-812c-6aa44ef6419b/computer%20blocked_elevate.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=03c15e3e27ae991c393a6d41716af6bc0b12c77f267ef96bcf916884dcc8b896&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =454x369") :::tip Turn to your LS **system administrators** for assistance: they can either log in to the affected computer and **disable the blocking** or help **reset the LearningSpace password**. ::: --- **Documents** - [User Guide](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/user-guide-WPv4VxhtWB) - [FAQ](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/faq-YoxOQOjvnY) - [Training Videos](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/training-videos-D2ycsEwqPt) - [Module Introduction Videos](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/module-introduction-videos-I6OQ6H7SUT) - [Release Notes](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/release-notes-BcFFMsc0RV) - [Distance Learning with LearningSpace](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/distance-learning-with-learningspace-eAfwW23Hxg) - [Preventing Copy-Paste in LearningSpace](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/preventing-copy-paste-in-learningspace-sPD0IIUuk0) - [Important Technical Notification Regarding Adobe Flash Player](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/important-technical-notification-regarding-adobe-flash-player-eQtMLwLmTJ) - [iPad support - Technical information](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/ipad-support-technical-information-dLmeFvKofC) - [TeamViewer Link](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/teamviewer-link-QyKZBMqUT9) - [YouTube videos about LearningSpace](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/youtube-videos-about-learningspace-TMb3zdc0LC) - [Customer Aftercare One-Pager](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/customer-aftercare-one-pager-GBWMe1BcfS) - [Case Studies](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/case-studies-VcAbFqXSz7)