# ◾ How to Synchronize an UltraPortable The option to **synchronize a LearningSpace UltraPortable (UP)** is only available once **Satellite mode** has been enabled. For guidance on setting up your UltraPortable as a satellite unit, download the **UltraPortable System Setup Guide** and follow the process described starting from page 19, under 6.0. [Ultraportable System Setup Guide_Elevate 2024.pdf 5443325](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/48ddf0a7-308b-4fe9-b28a-e3ce1797eaa8/0ddba1b4-720f-4545-8cdc-17d16b890ba6/Ultraportable%20System%20Setup%20Guide_Elevate%202024.pdf?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=e5ef7476d638e7fec559ef09b864026c3562fafd84990ed0d7e03900d8c2a0c8&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) ![](https://help.caelearningspace.com/cf/download/thumbnails/107020423/video%20icon%20black.png?version=1&modificationDate=1687962760000&api=v2 "left-50 =25x") Video about the process: [Enable Satellite mode 1920x1080](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/48ddf0a7-308b-4fe9-b28a-e3ce1797eaa8/f3aed805-d4a0-4b7a-acff-0aaa2f7f6f1e/Enable%20Satellite%20mode%20%281%29.mp4?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=72fed709977725a2c9e9859c4aa54ff0dc381ce9e97f3e83549f7279cb58522f&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) :::warning For configuring the LearningSpace main server, we highly **recommend using** **hostname** over IP address. ::: :::warning **Resetting** the satellite unit will result in a complete data loss on your unit. Data already **synced** to the main server will **not be affected**. ::: For logging in, use the **default email address and password**, provided in the UP System Setup Guide (page 17, under 5.2). :::tip ***IMPORTANT****:* Once you are directed to the system dashboard, it is highly recommended that you synchronize your satellite unit with the main server. Otherwise, you cannot log in to the system on the satellite unit with your users stored on the main server. ::: 1. Once the UP is in Satellite mode and **paired with the LearningSpace main server** successfully, the system verifies whether synchronization has been made before, showing the ***"Calculating"*** message: ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/52cdaf89-75fa-4318-b216-e4d41a09a410/131104771.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=2160fa500e73e0b33d3133ae670a4a3dd83b08e2f98281ad6982067010a15b10&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) Once completed, the **Sync button** will turn blue. :::info As long as the **first synchronization** has not been performed, a warning message will be presented, along with the ***"Not synced yet"*** status under **Last Sync**. This status is visible on the Login page as well.  ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/dfefbe13-3346-44b4-bda9-e35b77565895/107020562.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=0c593fb7199251beb9fe523e616b7fb730d5bad52540a5a8b3c58ae2e4ecba8e&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) ::: ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/fdf0af69-2c2b-45fa-b9c6-a165f06b0140/134283576.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=8223a954c3948ae5b4920cfa2d2f02a7a73c230976d1fc98fd1a8686dde1b54a&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) :::info A warning message is also displayed if changing to Satellite mode is successful but the connection to the main server is insufficient for some reason. (Sync button is greyed out / connection disrupted)  ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/4ca9369f-86f2-4df5-8e4c-b44a4ff91c2c/107020457.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=0ff60e9dc523e09181e63a046d07e6ddc60d64eb2f7c608017cbcc12a7068cb3&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =224x93") ::: 2. Click the **Sync button** to initiate the synchronizing process. 3. The "**Validating product version"** message appears when the system verifies the product version level of the UP and the LearningSpace system, respectively: ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/9b25083d-ad96-4cd0-8178-e36dc85cb087/133398530.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=610eb1ed0b38c9e8af99dc6773dc03b9b0c7caf317ee77c46d624c6a4643d330&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) :::warning If the **product version** ("*patch-level"*) of the UltraPortable and the LearningSpace system **do not match**, the system warns you at this point about the **necessity of an update**. The "**Update Required"** warning will be visible. In such a case, **please contact your System Administrator or IT department** for further assistance. ::: ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/28787ec1-7814-492e-a412-858ac53938fc/133398532.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=e570e560228166bca36fdac9e3d8758818ac2c2629fce7e28d31a5ad684ff33c&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) 4. If no update is required, a pop-up window will ask for **confirmation** to continue synchronization. Click **OK to continue** or ***Cancel*** to interrupt the process. ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/225e4120-e122-492e-ba51-b5c8a591db6c/134283577.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=9988b73310e092bbccbbe6c986ffd8ba7157fd1128c431257b79ebb9c210eff7&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/5e905307-0f9a-4ae2-be2b-1f6457eead47/107020456.gif?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=509824d5487b0855cc94b7fdb1cffb5a3e80fb86e1cbdbaae067e46b439ad968&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) 5. After clicking **OK**, the process starts, and a pop-up window will show the synchronization status. Successfully completed steps will be presented with a green checkmark ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/66f51089-b500-45ca-a5ad-3832b081030a/107020443.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=c78fb8ae726d89e962127a41207759824dc1fb8dae91ace22e6b534e4f363f0c&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject "left-50") during the process. ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/3d51be2c-5d04-4d98-9834-5cbc11d88b39/107020454.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=36589665bc36ab8b4a55a60cabf71a1024e9ec64a37053c51ae38f1a343dd08b&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =403x210") ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/b7dbc1bf-97e2-4d64-947f-e95f52a8cacd/107020455.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=1baecb5da2a13056a73c0d9dc55d25c8b998a3f5c1d35d64f0834476df26ffda&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =403x210") :::warning The process may take several minutes—do not close the browser window until the last green checkmark, along with the **Done** button, is displayed. ::: Once the synchronization is completed, the Done button can close the pop-up. 6. After successful synchronization, the ***Last sync*** time gets updated and will show when synchronization was last performed.  ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/3303ced7-306e-447c-97d5-51a43e1cc3b8/107020463.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=5e26d47678a1d2822b6ae717cfa23a492a98a905946dfbcacfa4bab433db050c&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =179x76") ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/127be29f-bd02-4a6c-a5d2-137e00778326/134283578.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=60bbbf7d61bb0a5b53935d0ca3a16f6680190ead46ca3606abb96c9ce882813e&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) The ***Last sync*** information will be available on the Login page as well: ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/cafd0c23-5d27-46a0-8801-3198b5e135a6/107020561.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=de8657af526b9808fb82c741557af1257289834e7bd97651dd4f8e35f55deef5&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) In case of a failed synchronization,![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/b50f2d66-55c8-4744-a50f-a1a558a2b058/107020440.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=a3f8901c9b521fa9f558ccfb116be7ac9c28d864104db82e7775b9c3657d6c5f&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject "left-50")signs show the **failed steps**. In such cases, the complete process will be unsuccessful and thus needs to be repeated. ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/fb95899d-3eac-443a-9e48-1843b1c33d1c/107020445.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=8c4bca0639dad53a730b7e4faa49442d142258d81762a5368128722a66c79d4f&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =358x221") :::warning As a **result of the synchronization process**, video recordings recorded on the UP will **removed from the UP** and **moved** **to the main server** (NOT COPIED!). Also, the UP database will be exported (copied) to the main server, and the main server database (Events, Users, etc.) will be imported (copied) to the UP in return. ::: :::info The above process can be initiated every time synchronization is needed. ***NOTE:*** The activation of Satellite mode has to be performed only once (not at each synchronization). ::: --- **Documents** - [User Guide](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/user-guide-WPv4VxhtWB) - [FAQ](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/faq-YoxOQOjvnY) - [Training Videos](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/training-videos-D2ycsEwqPt) - [Module Introduction Videos](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/module-introduction-videos-I6OQ6H7SUT) - [Release Notes](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/release-notes-BcFFMsc0RV) - [Distance Learning with LearningSpace](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/distance-learning-with-learningspace-eAfwW23Hxg) - [Preventing Copy-Paste in LearningSpace](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/preventing-copy-paste-in-learningspace-sPD0IIUuk0) - [Important Technical Notification Regarding Adobe Flash Player](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/important-technical-notification-regarding-adobe-flash-player-eQtMLwLmTJ) - [iPad support - Technical information](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/ipad-support-technical-information-dLmeFvKofC) - [TeamViewer Link](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/teamviewer-link-QyKZBMqUT9) - [YouTube videos about LearningSpace](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/youtube-videos-about-learningspace-TMb3zdc0LC) - [Customer Aftercare One-Pager](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/customer-aftercare-one-pager-GBWMe1BcfS) - [Case Studies](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/case-studies-VcAbFqXSz7)