# ◾ How to Sign In and Out of Your Account :::info Once you are a registered user in the LearningSpace system of the institution you work for, sign in to your account in the [SP Administration Mobile](/doc/spa-mobile-application-aS1sW4QEDb) application. You may have been requested to submit an [**enrollment application**](/doc/how-to-enroll-9MkihH8EuC); in this case, wait for your institution's approval. ::: :::warning When logging in to the SPA Mobile application, use the QR code of the institution you are currently working for to see every patient scenario date [**request**](/doc/how-to-recruit-sps-for-sessions-ZN12yo42cy) sent by that institution. Contact your institution's SP coordinators if you have not received a QR code yet. ::: ## Sign In 1. Download the **SPA Mobile** **application** to your smartphone if you haven't yet. :::info The mobile phone application is available in the **Play Store** and **App Store**. ::: 2. Open your application and tap **Sign In**. ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/48ddf0a7-308b-4fe9-b28a-e3ce1797eaa8/7818b505-35ec-43b5-84ad-6572881f0f59/spa%20elevate%20sign%20in%20page.jpg?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=528cb8a9d63b956e3b96e7250504c549cfa121f9ace8e1732dc337ef578adee4&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =269x") 3. Prepare the **QR code** that your institution has provided you. :::warning **Important** Your institution should provide you with a sign-in QR code to connect your mobile phone application to its LearningSpace server. If you have not been provided with a QR code yet, contact your institution's SP coordinators. ::: 4. Tap **Scan** to scan the institution's QR code. :::info Allow the application to access the camera on your smartphone. ::: ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/954b5de8-8bff-43d3-823b-ed2997cd9edb/24123951.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=9a8586bf9ec0e2945781c42ab230d8bcf7514f47f4efb62998bc6509d3c9ada2&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) :::success **Invalid QR Code Error Message** Try scanning the QR code again if you are receiving the following error message: ::: ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/6c9b409b-9980-4f21-b7ca-f87f28d8f061/24123953.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=83c6dd573168a04d080891f371cdb8b885de7ee0da705c1654a7f8e6ea0ef66d&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) 5. If the scan is successful, the application will present you with the URL of your institution's LearningSpace system: ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/6bf54958-927d-4fb5-bb6f-1ced2e119991/24123952.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=33469f78a69e081dc10ae4412ca5b1761f7bccaf3781a35630378171d1914a5a&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) 6. Tap **Confirm** to connect to your institution's server. 7. After connecting to the institution's LearningSpace server, enter your sign-in credentials. ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/3a24d6d1-3b04-4563-ae5f-90018fe192c8/24123872.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=ae3dc2fcd24dbdc8116c2265dcba3628fcee5480201f358c1ef63d9089062473&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) **Password Reset** :::info If you forgot your password, tap **Forgot My Password** and request an account recovery email. ::: ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/a7cb12b5-6be0-491c-8e9f-98063db33cd2/24123875.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=db2fa3218b85bb699461c1dc553862003a41221f87ff26400f386b10c7b8a969&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) 8. Tap **Sign In**.  You will land on your **Requests** page: ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/be02b131-55c2-459f-9cdf-19db2a5d3c26/24123877.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=1ffda8580e216df4cf0d80f5451099acda03658f164a78e382d5551515fa9ca1&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) ## Sign Out 1. Tap on the menu in the top right corner to display your options. ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/cd941cf7-8d50-416e-9572-866c5db3e340/103220212.jpg?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=1c24ec0bc798d7aa7a6209f5eb881ebb1310716c6f538e87521f8a35c69ff2dc&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =314x628") 2. Tap on **Sign Out**. ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/25d632ba-0e9b-466a-9f24-778f94f244de/103220213.jpg?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=15b66f5d5f76c8c7fd14ab2819fab1ea1798832d7c490ae3efbeb05c55cf0274&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =314x628") 3. A popup opens where you can confirm your sign-out. ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/6527188c-7130-4b10-bc48-6483f146ce14/24123880.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=bf6474e8ba79aa2bec73dc614703646e05ab9c0060d15b8e70ecc1ec8e60c6dc&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) :::info **Related pages** * [Appointment Requests for Sessions](/doc/appointment-requests-for-sessions-qgDzdDoYRb) * [Chat in the SPA Mobile App](/doc/chat-in-the-spa-mobile-app-CknEOJMUbe) * [Confirmed Requests](/doc/confirmed-requests-aDUPg4rnpe) * [How to Edit Your Profile](/doc/how-to-edit-your-profile-EeyN1rUtYl) * [How to Enroll](/doc/how-to-enroll-9MkihH8EuC) ::: --- **Documents** - [User Guide](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/user-guide-WPv4VxhtWB) - [FAQ](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/faq-YoxOQOjvnY) - [Training Videos](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/training-videos-D2ycsEwqPt) - [Module Introduction Videos](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/module-introduction-videos-I6OQ6H7SUT) - [Release Notes](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/release-notes-BcFFMsc0RV) - [Distance Learning with LearningSpace](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/distance-learning-with-learningspace-eAfwW23Hxg) - [Preventing Copy-Paste in LearningSpace](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/preventing-copy-paste-in-learningspace-sPD0IIUuk0) - [Important Technical Notification Regarding Adobe Flash Player](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/important-technical-notification-regarding-adobe-flash-player-eQtMLwLmTJ) - [iPad support - Technical information](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/ipad-support-technical-information-dLmeFvKofC) - [TeamViewer Link](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/teamviewer-link-QyKZBMqUT9) - [YouTube videos about LearningSpace](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/youtube-videos-about-learningspace-TMb3zdc0LC) - [Customer Aftercare One-Pager](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/customer-aftercare-one-pager-GBWMe1BcfS) - [Case Studies](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/case-studies-VcAbFqXSz7)