How to Resolve Login issues of the SPA Mobile App

When trying to log in to the SPA Mobile app with the wrong credentials, users get the error message “Invalid sign-in credentials”.

Use the ‘Forgot my Password’ option to get a temporary password.

Three failed login attempts yield the error message "Your IP address has been banned due to too many failed login attempts". After this, you cannot log in with any other SP user account.

Users with no Admin privileges should contact their Institution’s IT department or an Admin.

Resolving the issues:

  1. Admin users can log in with their own account and "unblock" the device. After that, SP users can log into their accounts using the right credentials.

  2. Alternatively, if you wait 15 minutes, the device gets unblocked automatically, and you can log in again with an SP (without the need to log in with an admin).

For more information, go to User Account