# ◾ How to Manage Privacy Mode for SP Users

**Privacy Mode** is available on authorized **In-room workstations** for users with SP or FON privileges.


:::success
The **Privacy Mode** feature is automatically enabled, and the SP toolbar is displayed when

* setting up a client computer as an **In-room station,** and
* Only **'privacy capable' cameras** are assigned to the room.

If at least one camera in the room **does not support** Privacy Mode, the SP toolbar will not be accessible.

:::

The **SP toolbar** located on the **Dashboard** allows SP or FON users to enable **Privacy Mode** by **blocking live camera feeds** in the room to **prevent others from seeing** them:

 ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/0b676e5c-6eb7-4ff6-917e-ff816cdcfcc5/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=671092d70a023ec5cd0f015b87b62b45f05e59b09e61a7817faf930c3cd1e83f&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =711x472")


:::info
**In-room Station:** A workstation located inside the simulation room that SPs can use to submit their checklists.

:::


## How to Set Up an In-Room Station

Follow the steps to configure an **In-room workstation**:


1. Go to [**System**](/doc/system-manager-ar9EDnlVcL)**.**
2. Go to [**Stations**](/doc/stations-settings-wf9eO8UwgJ).
3. Click **Add This Computer** at the bottom.  
   The **Station Manager** pop-up will open:  
     
   ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/f099c671-8ac9-4c14-ad62-7dc4a4f281cc/55804244.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=14d6ca1d4042480dc1867ddc96acf497331ba2e919dc84f828a3bfaa7ef06817&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =342x167")
4. Enter the name of the workstation.
5. Select **In-room Station** as the workstation functionality.
6. Save your settings.  
   The **client computer** will be added to the system as an **authorized workstation**.


:::info
Authorized workstations can then be assigned to a room in the [**Rooms**](/doc/rooms-tab-ps5MTFHIAS) tab.

:::

## Assign an In-Room Station to a Room


1. Go to the **Rooms** tab in the **System Manager.**
2. Select a room, then click the room's cogwheel.  
   The **Room Settings** will open:  
     
   ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/48ddf0a7-308b-4fe9-b28a-e3ce1797eaa8/93e70b07-e83d-4b28-9180-cdb0db63322d/inroom_station_9cam.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=07067660b1ba6c152fc717efc0aa0f64a5d02ed1fb435abd5e8d7bf4c7fa3809&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =685x459")

   
3. Open the **In-room Station** drop-down on the left.
4. Select the workstation you want to assign as an In-room Station to the room.
5. Click **Save** to apply the setup.   

## Important Notes about Privacy Mode

### Auto-Mute Setup

By default, when turned ON, **Privacy Mode** automatically mutes **the microphones** in the exam room. This means that not only are the active camera feeds blocked, but no sound is picked up from the room.

To **disable (or enable)** this option:


1. Go to [**System** Manager](/doc/system-manager-ar9EDnlVcL)
2. and scroll down to the miscellaneous settings at the bottom of the [**General**](/doc/general-system-information-6jNQRhhNd8) tab.
3. De-select (or select) the **“Mute audio when Privacy Mode is on” checkbox.**  
   **Your setup is automatically saved.**

 ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/8aa49e84-c7d0-4fce-95db-2ffa16631792/137068594.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=6104a48406daf803e3c7ef81cb736c46bd4d5791e03f8730033840a4ff51242b&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject)


:::warning
**Privacy Mode's** auto-mute setting can only be applied system-wide; it cannot be adjusted for each room separately.

:::

## Push-button activation of the Privacy Mode

**Privacy mode** can be controlled using a [**push button**]() in the physical rooms. Once a **Push-button** has been **connected to a DAK (Digital Audio Kit)** **physically,** and the **DAK** is configured on the [**Cameras**](/doc/cameras-tab-8RMymSnjpT) tab, it can be selected as a

* ***Record control device***
* ***Privacy control device***  
  from the following two drop-downs of the Room Settings pop-up:

 ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/48ddf0a7-308b-4fe9-b28a-e3ce1797eaa8/6286227d-420f-4219-a104-f1777581b217/ent%20privacy%20rec%20control.PNG?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=5b3d9329242592cd73a753403956ffa10e5469fd01ac46eef0a88307d37b880e&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =556x442")


 ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/48ddf0a7-308b-4fe9-b28a-e3ce1797eaa8/c8f7737a-1cb1-48e1-ad97-716116aeb365/priv%20rec%20control_push%20button.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=2bcd25267ca1572eb4049679fa6c649046f96ff0b6b7c996f8e6a5ec7b5a8919&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =342x85")



:::warning
Push-button hardware can only be assigned to a room once. Once assigned, it cannot be selected from the other drop-down any longer - otherwise, the following error message comes up:

 ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/042161c2-67ac-4dfa-919e-59a3cb148c48/107023507.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=6b9105b811aaec65746251e16d86eae654069a6bc4083c5f70e0c5b47886b74c&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject)

:warning: One push button can **be added to only one room** within the system.

:::


:::info
* If two DAKs are being used with two Push buttons (one DAK/one Push button) →, **record control** and **privacy control** can be used **simultaneously**.
* By utilizing only **one DAK** device and **one Push button →**  **either** record **or** privacy control can be managed by the Push button.

:::

 ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/16eb8e48-fb31-4773-b7ff-abb891207fef/CAMERAS%20TAB_TWO%20DAKS%20FOR%20PUSH%20BUTTON.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=4dbcd7fa983934c8152d964581f659bc41cc7f94c93f594336951fa9fe99f7c8&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =x1248")

Once the above conditions are met, Privacy mode can be activated by pushing the Push-button in the room.  
    
   ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/1a52ecfb-fc77-4016-b600-708f2c4fb45e/107023014.jpg?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=5b3949adf329c946755f02f95bfd0398e0d65bd651d1b3bfd14cf07266d75d41&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =223x201")   ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/e587ffbc-ed46-4849-aaef-509b8624e2a2/107022833.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=81de4235ef0552b6998f2fddf9cd6e18cc8a90d0da98b3475ef35ec592c95c6d&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =269x202")  

### Privacy Mode and DCU/ Encoder

**Privacy Mode** is accessible even when a **DCU or a JTech encoder** is present. (Earlier, adding a DCU or JTech encoder to a [Room](/doc/rooms-tab-ps5MTFHIAS) with [Cameras](/doc/cameras-tab-8RMymSnjpT) disabled would disable Privacy Mode. This limitation has been removed to ensure that **Privacy Mode can always be enabled**.)


:::warning
***NOTE:***  If there is a DCU/encoder in the room along with **cameras** on which **privacy mode can be enabled**, users can activate privacy mode in the room using the SP toolbar or push button, **but privacy mode will only be enabled on the cameras and NOT ON THE DCU/encoder**.  
  
When pressing the *'Privacy Mode On'* button on the SP toolbar, a header message will appear with the following text: “***Please note that a connected capture device may continue to operate and record during Privacy Mode.”***


 ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/68974665-48ef-455e-b1bb-29ca7c626dc9/privacy%20vs%20DCU%203.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=172babb85cbd69617e1f0784297c12be5cb8ba54dfe4c6d17ac7a52a7c23e914&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =2991x1136")


:::



:::warning
***NOTE:*** Privacy mode **does not affect** the device(s) connected to the DCU or encoder.

:::


:::success
**Privacy Mode is available under the following conditions:**

The **audio source** is set to: *‘use without audio.’*  
The audio source is connected to another Elevate-handled device that is **mutable**.

:::

 ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/48ddf0a7-308b-4fe9-b28a-e3ce1797eaa8/39d0c4f5-a665-4060-aef8-d4afe39c8e26/use%20without%20audio%20option%20m%C3%A1solat.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=aefd2966282bdb6ab1e401cc8354177cae456e8f35d5e8b26f24691a2ab27c70&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =1227x618")


:::info
**The mute icon is disabled if no audio is available on the assigned device** (i.e., if the camera or its audio source cannot be muted).

:::


### Colors of Privacy button function

**Light indication colors** of the Push-button functioning as a *Privacy control button* change according to the following statuses:

* :white_circle: ***White***: NO PRIVACY - Button is **ready to use, idle**
* :large_blue_circle: ***Blue:***  LOADING *-* Request is sent, **waiting for a response**
* :fish_cake: ***Pink:***  PRIVACY ON ***-*** Privacy mode is **active**
* :black_circle: ***Black:*** No camera in the room

    
  ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/fbee01ce-3efe-4706-b909-5ea1181215b3/107022898.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=b7058ea5e75686c9ddef5b1dba515e2a76a942be8e23fd0ed67efee2d515aa34&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject)  


:::info
The SPs' Privacy mode, managed via the LearningSpace user interface, also influences the light indication colors, as described above.

:::


:::info
Light indication colors of the Push-Button functioning as a *Record control button* have the following statuses:

* No light - No room associated with the button, or no camera in the room
* ==Green light== - Ready to record
* ==Blue light== - Request to start or stop recording received (transient state)
* ==Red light== - Room recording
* ==Orange light== - Room is recording, but not on all cameras (incomplete state)  
    
    
  ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/293185bb-2ed7-4816-b2b4-86fe042ceb90/107022837.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=99920f8e00a7df9dd174853a7da751bd0da47591c2623c3a13d3ef90ddf8311b&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject)


***NOTE:*** The Push-Button has a 5-second **throttling protection**; any pushes within 5 seconds of the last push will be ignored.

:::

:warning: In case any of the [**Cameras**](/doc/cameras-tab-8RMymSnjpT) within the room do **not support Privacy Mode**, the following warning message appears on the top of the [**Rooms**](/doc/rooms-tab-ps5MTFHIAS) settings tab:

 ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/6f717139-3752-41ac-8e32-3bc4450752c4/107023434.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=c4a7395ac70e322ad4814fc08e6db5f99b336d6479110af41de3f220d8b4f31a&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =358x49")



:::tip
Learn more in the [2023 September New Features - Release Notes](/doc/2023-september-new-features-release-notes-yODL1jeKZb).

:::

## **Privacy Mode Visual Indicator**


:::success
When [Privacy Mode](/doc/privacy-mode-for-standardized-patients-sps-Xw3JbxdOuN) is enabled, a visual ***Privacy Mode indicator***  **appears** in the

* [**Center Overview**](/doc/center-overview-co-v7lQtKvyKo) **(CO)** of the [**Recording module**](/doc/recording-module-D8wRDCVHJr)**;**
* [**Single Room View**](/doc/single-room-view-srv-1fth0IochP) **(SRV)** of the **Recording module;**
* [**Camera Settings** ](/doc/cameras-x3eyqsXrcY)window of the [**System Manager**](/doc/system-manager-ar9EDnlVcL).


:::

Admins can **toggle privacy mode directly on** **the Center Overview page** (if the ‘***Allow centralised control of Privacy Mode’*** option is enabled in the System Manager, [General tab](/doc/general-system-information-0fcPipQSiR)).

 ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/8b4e9ab3-0785-4a5f-8f79-6c9767704e4c/turn%20on%20privacy%20mode%20CO_2.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=b64f6562c806a6ba0770cc10ebd7c41e635180c853573be792496c8ac8399c57&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject "right-50 =460x446")


* **Click** the privacy control: the room goes to **privacy on**.
* **Click** again: it returns to **privacy off**.

  


 ![Privacy mode ON - Center Overview](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/ef53aa8f-a877-43ec-8e57-bf354acfa1b3/co-privacy-on.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=db3ce463429a49fd148b135c81f565a6ae42608b4fccf05d858d60259bbb2d34&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =735x322")

 ![Privacy Mode - Single room view](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/5306f36d-e8d7-44ce-b029-1736a689499c/SRV-privacy-on_2.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=7ec54bc08f5170e5e3326e198816daf87d26c278d72e3f1d3c0d9a27b057ecdf&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =748x451")

 ![Privacy mode - Camera Settings](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/c358c66e-5dac-4781-bb6a-2fd5049bc77e/system-cameras-privacy-on.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=df0ccd4c0ea6552b1908cf37ed6773b478aa890d219940efd15c4eec7006e2ea&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =758x323")


:::warning
**Privacy mode** is currently **not supported** for mobile cameras. See [Mobile Recording Feature](/doc/42696a73-a79f-4fc9-bc0e-810c62b27fd3) 

:::

## Disable Privacy Mode

Privacy mode for SPs can be centrally **disabled** on the [General tab](/doc/general-system-information-6jNQRhhNd8) of the [System Manager](/doc/system-manager-ar9EDnlVcL).


:::success
When the respective checkbox is **not selected**, Privacy mode is **available** for SPs. 

:::

 ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/e7165c20-2494-4a90-92a4-93239f38662c/GENERAL%20SYSTEM%20TAB_DISABLE%20PRIVACY%20FOR%20SP.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=c7ef50b7b98f53c301e9b09be79cdaf53eda6b86ea5ea36913478bd888682d33&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =461x590")

## Troubleshooting Disconnected In-Room Stations

An In-room workstation might be disconnected because it has been assigned a new IP address.


:::success
Solution

[**Add the device manually**](/doc/61d8d05f-e3b8-495e-9cef-969a3c250760) to the system in the [**Stations**](/doc/stations-settings-wf9eO8UwgJ) tab, then [**assign it again to the room**](/doc/how-to-manage-privacy-mode-for-sp-users-io5MUyZap6).

:::

To avoid this problem in the future, apply our **cookie-based station authorization solution**.


:::tip
For further information, visit our [System Manager](/doc/system-manager-ar9EDnlVcL) pages.

:::

---

**Documents**

- [User Guide](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/user-guide-WPv4VxhtWB)
- [FAQ](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/faq-YoxOQOjvnY)
- [Training Videos](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/training-videos-D2ycsEwqPt)
- [Module Introduction Videos](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/module-introduction-videos-I6OQ6H7SUT)
- [Release Notes](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/release-notes-BcFFMsc0RV)
- [Distance Learning with LearningSpace](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/distance-learning-with-learningspace-eAfwW23Hxg)
- [Preventing Copy-Paste in LearningSpace](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/preventing-copy-paste-in-learningspace-sPD0IIUuk0)
- [Important Technical Notification Regarding Adobe Flash Player](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/important-technical-notification-regarding-adobe-flash-player-eQtMLwLmTJ)
- [iPad support - Technical information](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/ipad-support-technical-information-dLmeFvKofC)
- [TeamViewer Link](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/teamviewer-link-QyKZBMqUT9)
- [YouTube videos about LearningSpace](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/youtube-videos-about-learningspace-TMb3zdc0LC)
- [Customer Aftercare One-Pager](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/customer-aftercare-one-pager-GBWMe1BcfS)
- [Case Studies](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/case-studies-VcAbFqXSz7)