# ◾ How to Manage Appointment Requests :::info When an SP coordinator selects you to perform a scenario, you receive [**Appointment Requests**](/doc/appointment-requests-for-sessions-qgDzdDoYRb) for the Session in the [**SPA mobile application**](/doc/spa-mobile-application-aS1sW4QEDb). You can conveniently share your availability by **accepting or declining** the requests. ::: ## Viewing Requests 1. Go to the **Requests** page of your profile to check your latest appointment requests: :::info Tap on the blue flag icon on the left to return to the **Requests** page anytime.![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/0e02c0c0-dd09-494f-8e13-7ac0a9e56f93/24123781.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=973ef01a66527751d722c82c03766416b2fa4cc0ce20ede1ac6db67171b70fa4&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) ::: ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/99370d51-78b4-42ef-ac23-a3a491705391/24123776.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=627bad30bc28594e6a123800c8341a232bf48f24e2b483c6830e2ba47f48ae63&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) 2. Tap on a selected request to display the details of the patient scenario appointment. ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/3398c6f7-e1ae-484e-8ee7-b50781ca841c/76908246.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=44fb92295e087a90ba767968bc4d6dbeace27439f3f8037629b1f291a5e721f2&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) 3. Once you have opened your request, you can 1. check the details of the scenario by tapping [**Details**](/doc/appointment-requests-for-sessions-qgDzdDoYRb): :::info Use the back arrow on the left to return to the appointment. ::: ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/f445afbd-1a44-4dcb-b338-b7821436fc0e/76908247.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=785c7b5296900a8f79a0fdc92030c7e344bba3d5e2458e4289aefee94b324d11&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) 2. Provide your availability by accepting or declining your appointment. :::warning **Note** You might come across requests you can no longer apply to. This can happen when the **Session** containing the appointment is deleted from LearningSpace by an SP coordinator or administrator. ::: You will be informed inside a request in case its appointment has been deleted: :::success Requests belonging to **canceled appointments** are not removed without your permission. Tap **Remove from My List** at the bottom of the request to delete it from your list permanently. ::: ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/2df976ae-0d87-4749-b69e-afb6c8b7a143/76908252.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=212e9115641d19e0445e2400d6cbff2b5d144fd8b5e56439952c9901862964d3&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =314x558") ## Accepting an Appointment Request 1. Tap on the green tick to approve your availability. 2. The appointment will confirm your application: ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/3d8d6d3c-2f46-4606-8a56-dfac0dec7dad/76908255.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=837867c4e489c939bf3bf25af25e0254f95442e8878f58d2a1c2d5a2d5b74ddd&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) 3. Exit the appointment using the back arrow on the left. :::info Your appointment request will be moved to the **Pending** tab inside **Accepted Requests** and will no longer be listed on the **Requests** page. ::: 4. Switch to the **Accepted Requests** page by tapping the icon in the middle to find your appointment request: ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/456cc550-6e80-4a13-aaf9-be9f1f9f4615/24123787.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=1a4b6e79a963592652d74d95b0d0d1b808b73eb4f57fec0d4873d71dad331d87&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) Tap the request to display its details. :::info The status of your accepted appointment will be **Pending**—marked by a yellow clock:![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/30d88d9e-e7d5-4e06-b2a1-27f28d723f45/24123786.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=e6b31957ec7af67e92bd9c5287cd55c5edf9fecbb7922ebb2b35c744e3d3b85b&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject)—until an SP coordinator [confirms](https://help.caelearningspace.com/cf/display/EntHS/SP+Confirmation?src=contextnavpagetreemode) your application for the scenario in the [SPA module](https://help.caelearningspace.com/cf/display/EntHS/Standardized+Patient+Administration?src=contextnavpagetreemode) of LearningSpace, with the [**Confirm**](https://help.caelearningspace.com/cf/display/EntHS/How+to+Confirm+Available+Standardized+Patients) option of the respective Case. ::: ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/90ddef02-6c38-4d47-9d7c-c2e154ec56be/24123784.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=5db43634109cda050cb429d5b7b8701d4716699ebeae5271654dd32e787bc2d5&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) :::success If the appointment you applied to is no longer convenient, you can cancel your application by tapping  **CHANGE** at the bottom of your pending request. ::: ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/a42e712e-cc99-426f-b346-4af2af88654f/76908251.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=512fdafb5e8734f0ea2d230bae9c658bc79de153a7387231b00e41a4125b6521&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =314x537") ## Declining an Appointment Request 1. Tap the red **X** to decline the appointment request. 2. A dialogue opens, informing you that the request will be permanently removed from your request list: ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/e1127592-8bee-4109-b053-f7d2648bd49c/24123788.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=eb615a669a556280a11aea7c5d1bb9fe160b6a9c70edaa62724c73f8c582ea6e&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject) 3. Confirm by tapping **Decline**. 4. Your declined appointment will be removed from your request list. ## Removing Expired Pending Requests :::info If you are past the start date of an accepted appointment without confirmation, or the appointment itself has been canceled, your accepted appointment requests "expire." Expired requests belonging to past or canceled appointments are not removed automatically from your **Pending** tab; you can review them and delete them manually. ::: Once a pending request is **past its start date** or the appointment it belonged to has been **canceled**, the request will contain a **removal option** at the bottom (replacing the *Accept/Decline* options): ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/16d62a7c-5264-4152-8f86-60a54882fb11/76908248.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=d24ae9860f9f4c4947acb3fbe54365da78de644b5ffec65976d63f8b8b666e78&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =314x558") Tap **Remove from My List** to delete your expired appointment from your **Pending** list. ## Messaging SP Coordinators You can send [**instant messages**](/doc/chat-in-the-spa-mobile-app-CknEOJMUbe) to your SP Coordinator at any point of the process by using the **Send Message** button: ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/6c0da235-ff99-49fd-81af-d32f613692dd/45afa896-9862-434a-8def-11684e92a3b3/76908253.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=48ddad5f4519352ef112491cd64e8063b5a1f41b4f95e8cef44a3c55041501c7&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =314x559") :::tip For further information, visit our [Standardized Patient Administration](/doc/standardized-patient-administration-spa-module-Ct144bz7D3) and [Standardized Patient Administration - How to](/doc/standardized-patient-administration-how-to-hIpagYNLCP) pages. ::: --- **Documents** - [User Guide](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/user-guide-WPv4VxhtWB) - [FAQ](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/faq-YoxOQOjvnY) - [Training Videos](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/training-videos-D2ycsEwqPt) - [Module Introduction Videos](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/module-introduction-videos-I6OQ6H7SUT) - [Release Notes](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/release-notes-BcFFMsc0RV) - [Distance Learning with LearningSpace](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/distance-learning-with-learningspace-eAfwW23Hxg) - [Preventing Copy-Paste in LearningSpace](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/preventing-copy-paste-in-learningspace-sPD0IIUuk0) - [Important Technical Notification Regarding Adobe Flash Player](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/important-technical-notification-regarding-adobe-flash-player-eQtMLwLmTJ) - [iPad support - Technical information](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/ipad-support-technical-information-dLmeFvKofC) - [TeamViewer Link](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/teamviewer-link-QyKZBMqUT9) - [YouTube videos about LearningSpace](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/youtube-videos-about-learningspace-TMb3zdc0LC) - [Customer Aftercare One-Pager](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/customer-aftercare-one-pager-GBWMe1BcfS) - [Case Studies](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/case-studies-VcAbFqXSz7)