# 2026 July New Features ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/c1a9e239-f1a5-4fe2-874d-11c4dccc4b3f/Mobile%20Recording_new%20cover.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=67d2f0d9c6b273b23f2ccbbb3cb0fa147e487a5844f3158b4e46b622588bf309&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =1815x866") ## **Mobile Recording Feature** The new [**Mobile Recording Feature**](https://kb.learningspace.elevatehealth.net/s/e94a9295-0181-436b-8f0a-db5003795134) enables LearningSpace users to **use iOS smartphones as wireless camera sources** through a **custom-built ‘*LearningSpace Anywhere’* mobile app**. As part of the **Ultraportable** vision, it provides a **flexible, cost-effective camera option without extra hardware.** ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/a08d698e-3293-4c25-9f21-a8ca60b26aa3/LS%20ANYWHERE%20_REGISTER%20YOUR%20DEV.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=cd19acb33d39f53bb8181d8c359b1aebc6921e31aab10fcc6456877a7f1f6975&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject "right-50 =254x434")Mobile devices can be added to/paired with LearningSpace using an ***easy authentication method*** via the ***LearningSpace Anywhere* Mobile Application**. You can register your mobile device by scanning the QR code available in the[System Manager](/doc/dde83ad9-36b6-41e3-9492-33a2b77fbec7) under [Cameras](/doc/bb396cf7-dac3-4a48-be27-cb3a47b4b1f2) ***Register Mobile Device*** option. :::success For details, see [**How to register a Mobile Device in LearningSpace**](https://kb.learningspace.elevatehealth.net/s/23ee49d9-3a1b-46b8-92e4-dd06f5be7507). ::: ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/12a96f8c-3fe8-4f58-943d-e93ef40579de/REGISTER%20DEVICE_SYS%20NEW_Anywhere.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=6b8a910b9b661143b256f6b16bb4287b5491db68e33f6ecb6270d5e16994d26e&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject "left-50 =454x481") **==Add a Mobile Device Camera to the System==** Each registered mobile device is displayed in LearningSpace’s [System Manager](/doc/system-manager-ar9EDnlVcL), on the [Cameras](/doc/cameras-x3eyqsXrcY) tab. ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/17fc6023-3008-474c-a145-32a02d196545/SIM%20LABS%20PHONE_CAM%20TAB.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=6b34c26a2aad8193fcc7dafe26a115c6e35c0ef9ea8d5288453a71fc7f271277&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =620x386")The **Model name** column displays the **mobile device’s function** in LearningSpace (*Mobile Camera, Mic*). **==Add a Mobile Device as a Camera to a Room==** ![Primary Camera View - Mobile Device](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/9ad748d9-985c-4351-8b4f-8d0186cb5ed7/PRIMARY%20CAM_MOBILE%20NEW.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=929fc672e819c0a809a210a14aa23f8c651aba3dca83f7a45005fb0cba66fd2b&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject "right-50 =423x282")A mobile device can be **added to a room** as a camera media source on the [Rooms tab](/doc/rooms-tab-ps5MTFHIAS). The first camera drop-down will indicate whether a device is the **primary camera** in the room. ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/0673f62d-5b90-4fe7-aff1-cca2edfb4f4e/SIM%20LABS_PRIMARY%20CAM.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=e3e19591dc595873f49955c52044311b1ffd171eb31ccb6d2b5d773c5546a050&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =615x650") :::info For details, see [**How to add a Mobile Device to a Room in LearningSpace**](https://kb.learningspace.elevatehealth.net/s/cd418b97-6971-4b2c-93d9-9e7da23deeba)**.** ::: **==Recording on a Mobile Device==** The camera view from a mobile device is displayed in the **Single Room View** ([SRV]()) of LearningSpace’s [Recording module](), just like that of all other (IP) cameras. ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/2afb6782-82ad-4ae1-84f8-c528231117cc/byod%20SRV%201.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=ba4742f7c7ef28fe839ab0f55c83fbff39774c28c9de9f791a28557163c07185&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =719x689") :::info For details, see [**How to use a Mobile Device for recording in LearningSpace**](https://kb.learningspace.elevatehealth.net/s/692c892f-26ba-4c1c-8cd8-c91234725d6b)**.** ::: ### ==LearningSpace Anywhere Mobile App== ![LearningSpace Anywhere Mobile App Icon](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/13d72c67-e2c0-47bd-bc65-6fcabc875ce4/LS%20ANYWHERE_new%20icon.jpg?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=0dccaa6c24aa447dde3d7d75d9883a5d4f7ab484b8a46c3e7b6a737f68fa2f50&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =214x465") | The mobile app indicates whether the device is registered in LearningSpace. The **mobile app's overview page** displays **the device registration status.** | |-----------------------------------------------------------------------------------------------------------------------------------------------------| | The mobile app displays whether it is **connected** to LearningSpace and if the camera is the **primary camera** in the room. ![Mobile App - Overview page](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/3503b118-61ab-4fda-95bc-1eb0001f3812/APP%20NEW%20CONNECTED%202.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=ba561af3ba420cc402afb44cc9ad3758e83c7f3cb4edd773075e13c6106c38fa&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =363x434")The mobile app is **ready to start streaming** to LearningSpace (LS) if it is in **Set for Streaming status**.
*”Set for Streaming*” status displays the assigned room and a warning message if the device is **not connected to LS.** | | ![Mobile App - Camera Preview](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/316189f7-3329-428a-a3a6-9889e232f331/camera%20preview.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=a489acf958edb84b69ea13050c48f2992b5dcd2fe456ea0da86bc01ccc8648a4&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =485x297")The mobile app allows a **preview of the mobile camera** after registration/pairing, but the preview stream is **not sent to** LearningSpace. | | ![Mobile App - Streaming status](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/8d4b4977-9f92-4d8d-860b-4f2512b15b80/CAMERA%20STREAM_STREAMING.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=0bfc00d65010245c8e7dd7664b293257c15c4f542c861a07d9ca231dc8f3b7f4&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =511x293")Camera view displays **__device status__**__:__* *recording status,*
* *battery level, charging state,*
* *room assignment status (unassigned, assigned to a specific room, or ready to record)*
* *and elapsed recording time.* ![Mobile App - Recording status](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/cf977527-dc93-4df6-bb0f-4a9e8a61c45a/REC%20NEW%20COUNTER.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=b639a301e182a3a5504eb4380e3570224089d3b5ed5fb4ed196b2a890cfaf864&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =539x295") | | **If the camera view is left during recording**, a **warning message** is displayed, informing the user that *streaming will stop on the mobile device in LearningSpace.* | :::info For further details, see the [**Mobile Recording Feature**](https://kb.learningspace.elevatehealth.net/s/e94a9295-0181-436b-8f0a-db5003795134)**.** ::: ## AI Subscription ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/b31e2c0a-80d6-4004-84d0-768d51ef51fe/ehli_AI%20LS%20assistant.jpg?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=ee6c68945de4fa5051b3fc3b76cbbfaa4211c049bea2db7c861e6141c1e1cec4&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject "right-50 =307x179")**The Ehli - AI Subscription feature is now available in LearningSpace!** It gives everyday users a clear way * to see whether **AI features** are **available**, * to start or request a *60-day AI Assistant Trial*, * to understand the **remaining trial time**, and * to contact the right administrators or Elevate Healthcare when support or renewal is needed. :::success **__The Ehli - AI Subscription includes:__** 1. ***Video Transcription*** 2. ***AI Assistant for Faculty (FON) Checklists*** *(Video Transcription is a pre-requisite)* 3. ***AI Assistant for OEQS Checklists*** It provides: **Significant time savings** for faculty and staff. **Quality and consistency improvements** in evaluation workflows. ::: ![Request AI Assistant Trial From Admin](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/afb693e8-8c06-41ac-8d9c-2661ec7668f9/request%20trial%20from%20admin_NEW%202.jpg?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=de1ef7e468e899cc292c4bf1cad6941af879b8946d1c953c81df7356d20b5c03&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =677x364") :::tip ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/71e89b6e-b960-4e7c-8f2a-e635ae89187b/EHLI%20TAB%202.jpg?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=df1a67a08e983c9333b592f1275f5c0dfda5ccee23f7ce6ab36d64839e9b588e&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject "right-50 =422x472")***‘Ehli AI***’ tab has been introduced in [System Settings](/doc/system-manager-ar9EDnlVcL) for managing **AI Subscription**. ***“Ehli AI - Enterprise Plan Trial”*** is visible on this tab, under *Subscription*. Administrators can **manually enable the trial** in [System Settings](/doc/system-manager-ar9EDnlVcL) after agreeing to *the Terms and Conditions* and selecting ***“Start 60-day trial”***. ::: :::info For details, go to: [AI Subscription](/doc/98a9d424-0a9e-46a0-822d-7b14615f13fa) [How to Start and Manage the AI Assistant Trial (Admin users)](/doc/9282a8a6-2d44-4aaf-a0b7-60fada0c9626) [How to Request Access to the AI Assistant Trial (FON and OEQS Data entry users)](/doc/5cff2beb-08b0-45fe-be83-dd4bcb20451e) ::: ## **Privacy Mode Visual Indicator** ![Privacy Mode - Single room view](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/5306f36d-e8d7-44ce-b029-1736a689499c/SRV-privacy-on_2.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=7ec54bc08f5170e5e3326e198816daf87d26c278d72e3f1d3c0d9a27b057ecdf&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =632x451") A visual ***Privacy Mode indicator*** has been added to LearningSpace to show that the room is in [Privacy Mode](/doc/privacy-mode-for-standardized-patients-sps-Xw3JbxdOuN). :::success When Privacy Mode is enabled, **the indicator appears** in the * [**Center Overview**](/doc/center-overview-co-v7lQtKvyKo) **(CO)** of the [**Recording module**](/doc/recording-module-D8wRDCVHJr)**;** * [**Single Room View**](/doc/single-room-view-srv-1fth0IochP) **(SRV)** of the **Recording module;** * [**Camera Settings** ](/doc/cameras-x3eyqsXrcY)window of the [**System Manager**](/doc/system-manager-ar9EDnlVcL). ::: ![Privacy mode - Center Overview](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/ef53aa8f-a877-43ec-8e57-bf354acfa1b3/co-privacy-on.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=db3ce463429a49fd148b135c81f565a6ae42608b4fccf05d858d60259bbb2d34&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =716x322") ![Privacy mode - Camera Settings](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/c358c66e-5dac-4781-bb6a-2fd5049bc77e/system-cameras-privacy-on.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=df0ccd4c0ea6552b1908cf37ed6773b478aa890d219940efd15c4eec7006e2ea&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =723x323") :::warning NOTE: **Privacy mode** is currently **not supported** for mobile cameras. See [Mobile Recording Feature](/doc/42696a73-a79f-4fc9-bc0e-810c62b27fd3) ::: ## Alternate Cases - New Warning Creating a new Case Grouping or separating them **undoes** *the Learner/SP/Case assignments* in [Advanced Scheduling](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/advanced-scheduling-6uw4GlWcNY), and a reassignment will be required. :::warning A warning pop-up now notifies users of the upcoming changes and visibly distinguishes grouped/ungrouped Cases. > *"Are you sure you want to group/ungroup these alternate cases? This will reset scheduling."* ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/579cb287-19bf-43c1-93fc-94dcbed6ff02/ungrouping%20warning%20popup.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=8e5bd93d0171333962b406507127444e7727303a5a1af6f6781d46089e0db6b2&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =499x407") ::: :::success See more at @[https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/how-to-assign-cases-to-activities-wc3Eq5Zkjq](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/how-to-assign-cases-to-activities-wc3Eq5Zkjq) ::: ## Forgot Password Flow updated In case of a **forgotten password**, use the ***‘Forgot your password?’*** option below the Login field. If the username or email you entered is correct (i.e., registered within the system), you will receive **further instructions via email**. Otherwise, you should **contact your LS administrator**. > *“LS forgot password request, if this was not you please ignore. If you want to change your current password please click the link below. Note: the link is only available until and can be only used once!”* ![](https://outline-production-attachments.s3-accelerate.amazonaws.com/uploads/03fa1014-cf0e-4191-ba80-50d24eef65d4/eb54a6a4-9092-480a-92c6-468aac209531/forgot%20pw%20message%203.jpg?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA4EOUDTOVUICLPZ4P%2F20260909%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260909T120000Z&X-Amz-Expires=86400&X-Amz-Signature=fbfd4c66af3426cc77434759fe7bfe2ff7761b9c5f0ca2ed4be9b155c4e3571d&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =642x385") :::warning A LearningSpace user will NOT receive the forgot password email if: * **No user is found** by the *UCID or email address* in the given LS system * **Multiple users are found** by the *UCID or email address* with **the same email address** * **User is found** by their *UCID*, but has **no email address** ::: **Forgot Password Email** If your email address has been identified within the system, you will receive a ***forgot password email*** (if [LDAP authentication](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/how-to-set-up-a-user-for-ldap-authentication-fz6NXMSyXu) **is not enabled** for your account. See [How to Configure LDAP Login](/doc/9d3e60c3-0fd1-455b-ad12-40f2eb1cd27f) ) :::info **Forgot password email:** * The email contains a “change password” URL * Clicking the URL will open a new page where the given user is logged in * The URL is only active for 24 hours * The URL can be used exactly once * Only the latest password reset URL will work ***NOTE:*** Trying to use the generated auth to open any other page results in a *Permission denied error* ::: :::warning Error message appears when: * One or more **inputs are empty** * The two **passwords do not match** * The password **does not meet the strong password requirement.** ::: --- **Documents** - [User Guide](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/user-guide-WPv4VxhtWB) - [FAQ](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/faq-YoxOQOjvnY) - [Training Videos](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/training-videos-D2ycsEwqPt) - [Module Introduction Videos](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/module-introduction-videos-I6OQ6H7SUT) - [Release Notes](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/release-notes-BcFFMsc0RV) - [Distance Learning with LearningSpace](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/distance-learning-with-learningspace-eAfwW23Hxg) - [Preventing Copy-Paste in LearningSpace](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/preventing-copy-paste-in-learningspace-sPD0IIUuk0) - [Important Technical Notification Regarding Adobe Flash Player](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/important-technical-notification-regarding-adobe-flash-player-eQtMLwLmTJ) - [iPad support - Technical information](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/ipad-support-technical-information-dLmeFvKofC) - [TeamViewer Link](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/teamviewer-link-QyKZBMqUT9) - [YouTube videos about LearningSpace](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/youtube-videos-about-learningspace-TMb3zdc0LC) - [Customer Aftercare One-Pager](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/customer-aftercare-one-pager-GBWMe1BcfS) - [Case Studies](https://kb.learningspace.elevatehealth.net/s/ent-hs/doc/case-studies-VcAbFqXSz7)